Privacy Policy
Last updated: 8 August 2025
Who we are
This website is administered by Saliyaa, operated by NexCommerce Ltd. ("we", "us", "our").
Registered address: Maarseveensestraat 9, 2574 RW, The Hague, The Netherlands
Email: info@saliyaa.com
Phone: +31 6 40755132
Company Number (KvK): 78107032
VAT number: NL003286457B73
We are committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights.
Information we collect
- Order & account information: Name, email, phone, billing and shipping addresses, order details, returns information.
- Payment information: Processed securely by our payment providers. We do not store full card details on our servers.
- Device & usage data: IP address, device and browser type, pages visited, and interactions, collected via cookies and similar technologies for analytics and site functionality.
- Communications: Emails, messages via our contact form, and customer service interactions.
How we use your information (legal bases)
- To fulfil your order and provide services (contract performance): Processing orders, deliveries, returns, and customer support.
- To improve our website and services (legitimate interests): Analytics, troubleshooting, and service enhancements.
- To communicate with you (legitimate interests/consent): Order updates, service notifications, and—if you opt in—marketing emails.
- To comply with legal obligations: Taxation, accounting, fraud prevention.
Sharing your information
We share personal data with trusted service providers who help us operate our store (e-commerce platform, payment processors, warehousing/fulfilment, email service, analytics). These providers only process your data on our instructions and under appropriate safeguards.
Payment reporting compliance
In line with applicable UK financial regulations (including the Money Laundering Regulations 2017) and other statutory reporting obligations, certain payment transaction data may be shared with HM Revenue & Customs (HMRC) or other relevant authorities. This may also include compliance with international payment reporting systems where required.
International transfers
Where data is transferred outside the UK/EU/EEA, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) to protect your information.
Retention
We keep personal data only as long as necessary for the purposes above, including to meet legal and accounting requirements.
Typical retention periods:
- Orders and invoices: up to 7–10 years
- Customer service communications: up to 2 years
- Analytics data: per provider settings
Your rights
Subject to applicable law (UK GDPR/EU GDPR), you may have the right to access, rectify, erase, restrict or object to processing, and to data portability.
Where processing is based on consent, you may withdraw consent at any time.
You also have the right to lodge a complaint with your local supervisory authority (e.g., Autoriteit Persoonsgegevens in the Netherlands or the ICO in the UK).
To exercise your rights, contact us at info@saliyaa.com.
Cookies
We use necessary cookies for site functionality and optional analytics/performance cookies to improve our services. You can manage cookie preferences through your browser settings. For more information, contact us.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with the revised date.
For more details, please also review our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms & Conditions available on our website.
NexCommerce Ltd.
Registered address: Maarseveensestraat 9, 2574 RW, The Hague, The Netherlands
Email: info@saliyaa.com
Phone: +31 6 40755132
Company Number (KvK): 78107032
VAT number: NL003286457B73