FAQ
Frequently Asked Questions
Can I track my order?
Yes! After you place your order, you will receive a separate email containing tracking information so you can follow your delivery. If your tracking shows no movement for 7 days, please contact us and we’ll help investigate.
You have 30 days from the delivery date to initiate your return.
How long does delivery take?
For standard UK delivery:
- Order cut-off: Orders placed before 15:00 are accepted the same day (Mon–Fri).
- Processing time: 1–3 working days (Mon–Fri, excluding public holidays) after placing your order.
- Shipping time: 4–6 working days after dispatch.
- Total delivery time: 5–9 working days from confirmation of your order.
Delivery times may vary due to factors outside our control (e.g., weather, carrier delays, peak seasons).
How can I register a return?
To initiate a return, please contact our customer support team:
Important: Returns require prior approval from our customer service team. You will receive a special code and return form that must be included in the package. If a package is returned without approval, code, and form, we cannot process your refund.
- By email: info@saliyaa.com
- By phone: +31 6 40755132
Items must be in their original condition, unused, undamaged, with tags still attached and in the original packaging.
Shipping & Returns At a Glance
- Free shipping: Available within the United Kingdom.
- You have 30 days from the delivery date to initiate your return.
- Customer Support: Mon–Fri 09:30–18:00, Sat 12:00–17:00, Sun closed.
- Response time: We respond within 24 hours on business days.
Customer Support Hours
Response time: We respond within 24 hours on business days.
- Monday–Friday: 09:30–18:00
- Saturday: 12:00–17:00
- Sunday: Closed
Contact Customer Support
Response time: We respond within 24 hours on business days.
- Email: info@saliyaa.com
- Phone: +31 6 40755132
For more details, please also review our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms & Conditions available on our website.
If you provide an incorrect delivery address and do not notify us within 12 hours of placing your order, we cannot be held responsible, and no refund will be issued.
NexCommerce Ltd.
Registered address: Maarseveensestraat 9, Ground Floor, 2574 RW, The Hague, The Netherlands
Email: info@saliyaa.com
Phone: +31 6 40755132
Company Number (KvK): 78107032
VAT number: NL003286457B73